General Items
- Regular items (excluding items listed below) can be exchanged or refunded within 14 days of ordering in its original condition and original packaging along with the original receipt.
- Returns can be handled in-store or online. We will refund to the original method of payment in all cases.
- Unless a return is resulted by KH’s mistake, customers will be responsible for return shipping and delivery.
- 10% handling charge may apply if the entire order is returned. Certain policies are subject to exceptions listed below.
- Opened package, damaged items, used items, items not in the resalable condition or items without original receipt are not eligible for return or exchange.
常规商品
• 常规商品（下列特殊商品除外）须在订购后14天内保持原状、原包装并凭原始收据办理退换
• 支持线上线下双重退货渠道，所有退款将原路返回支付账户
• 非本公司责任导致的退货，客户需自行承担退货运费
• 整单退货可能收取10%手续费，部分条款受下列例外情况限制
• 已拆封、已损坏、已使用、影响二次销售或无法提供原始收据的商品不予退换
Exceptions
- Tiles & Mosaics: Tiles and Mosaics cannot be returned if the purchase is over 14 days due to the shade and batch variation from time to time.
- Compound, lumber，drywall，all spruces, paint products (tinted and non-tinted), shower doors, bathtub, vanities, shower panels, clearance and sales items, special orders, and all cut to length or modified products are FINAL SALE with NO REFUND OR EXCHANGE.
- All liquid, fluid and paste materials including but not limited to Tile Glue, Silicones & Caulking, compound, wood filler that may FREEZE under cold weather are FINAL SALE during winter months (Nov 01-May 01).
特殊商品条款
• 瓷砖与马赛克：因产品批次色差问题，超过14天购买期限概不退换
• 以下商品均为最终销售，不退不换：
云杉制品、涂料（调色/未调色）、淋浴房、浴缸、浴室柜、淋浴屏风、清仓/促销商品、定制产品、木方、面灰、灰板
所有裁切/加工过的材料（如定制尺寸产品）
• 冬季防冻条款（11月1日至次年5月1日）：
液态/流体/膏状材料（包括但不限于瓷砖胶、硅胶/填缝剂、腻子、木填料等可能冻结的产品）均为最终销售。